The Repayment Group Privacy Notice


1. Who We Are  

We are The Repayment Group (Trading Name "RentRepay", a UK-based software provider offering secure digital services to help tenants manage arrears repayment plans in collaboration with their social landlords.

2. What Data We Collect  

We collect personal and financial information such as your name, contact details, tenancy reference, arrears balance, repayment history, arrears circumstances and communication preferences.

3. Why We Collect It  

We use your data to:  
- Facilitate repayment plans  
- Share updates with your social landlord  
- Provide support and reminders  
- Improve our service

4. Lawful Basis  

We process your data under:  
- Contract (to deliver our service)  
- Legitimate interest (to support landlords and tenants)  
- Consent (for optional features like notifications)

5. Who We Share It With  

We only share your data with your social landlord and authorised service providers (e.g. secure cloud hosting). We do not sell or share your data with third parties for marketing.

6. How Long We Keep It  

We retain your data for no more than 12 months, in line with legal and contractual obligations.

7. Your Rights  

You can request access, correction, deletion, or restriction of your data. Contact us at [Email] to exercise your rights.

8. Contact  
Questions? info@rentrepay.com or write to us at 3rd Floor, 56-90 Paul Street, London, EC2 4NE. You can also contact the UK Information Commissioner’s Office (ICO).



Last updated: 17.1.25